Terms of Service

1. Who we are

This website is operated by Advanced Collision Experts Orlando ("ACE Orlando," "we," "us"), located at 1904 Monte Carlo Trl, Orlando, FL 32805. You can reach us at (321) 204-2271 or info@aceorlandofl.com. By using this website or submitting a form, you agree to these terms.

2. What we do

ACE Orlando is a collision repair facility and property damage advocate. We inspect vehicles, document damage, prepare repair plans, and work with insurance companies on your behalf to get your vehicle restored properly.

We are not a law firm and do not provide legal advice. Nothing on this website creates an attorney-client relationship. If your situation involves injuries or legal disputes, we can refer you to a licensed Florida attorney, but the decision to hire one is yours.

3. Free inspections and estimates

• Inspections and estimates are provided free of charge and with no obligation.
• Estimates are based on visible damage at the time of inspection. Hidden damage is common in collision repair and may change the final repair plan and cost.
• Submitting a form or photo through this website does not create a repair agreement. Work begins only after you sign a repair authorization.

4. Insurance claims

When you authorize us, we communicate with your insurance company about your property damage claim. You remain the policyholder and the claimant — final decisions about your claim, including settlement, are yours. We cannot guarantee any particular claim outcome, settlement amount, or timeline, and any examples or descriptions on this site are illustrative, not promises.

5. Your responsibilities

• Provide accurate information about yourself, your vehicle, and the incident.
• Only upload photos and documents you have the right to share.
• Do not submit another person's personal information without their consent.
• Do not use this website for anything unlawful or to interfere with its operation.

6. Photos and content you submit

Photos and information you submit through our forms are used to evaluate your damage, prepare estimates, and support your claim with insurers or other parties involved in the repair. You retain ownership of your photos; you grant us permission to use them for those purposes.

7. Website content

The text, design, and logo on this website belong to ACE Orlando and may not be copied or reused without permission. Information on this site is general in nature and may not apply to your specific situation.

8. Third-party links and tools

This site links to third-party services, including our client portal, Google Maps, and our sister locations in Arizona. We are not responsible for the content or policies of third-party sites.

9. Limitation of liability

This website is provided "as is." To the fullest extent permitted by Florida law, ACE Orlando is not liable for damages arising from your use of this website or reliance on its general information. Nothing in these terms limits obligations we accept in a signed repair authorization.

10. Governing law

These terms are governed by the laws of the State of Florida. Any dispute relating to this website will be handled in the courts of Orange County, Florida.

11. Changes

We may update these terms from time to time. The "last updated" date above reflects the current version. Continued use of the site after changes means you accept the updated terms.

12. Contact

Questions about these terms? Call (321) 204-2271, email info@aceorlandofl.com, or write to us at 1904 Monte Carlo Trl, Orlando, FL 32805.