Privacy Policy

1. Who we are

This policy applies to Advanced Collision Experts Orlando ("ACE Orlando," "we," "us"), 1904 Monte Carlo Trl, Orlando, FL 32805 — (321) 204-2271 — info@aceorlandofl.com.

2. Information you give us

When you request a free inspection or contact us, we collect:

• Your name, phone number, and email address
• Vehicle year, make, model, and a description of the damage
• Photos of your vehicle and damage that you upload
• Whether anyone was injured and whether you have an attorney (so we can route your request appropriately)
• Any message or details you include in the form

3. Information collected automatically

Like most websites, we use analytics and advertising tools that collect technical information about your visit, such as pages viewed, approximate location, device and browser type, and the site that referred you. These tools may use cookies or similar technologies. They include:

• Google Analytics and Google Tag Manager
• Google Ads conversion measurement
• Microsoft Clarity (session analytics)
• Meta Pixel
• Our own client-portal visit tracking

You can limit cookies through your browser settings, though some site features may not work as intended.

4. How we use your information

• Contact you about your inspection, estimate, or claim
• Evaluate damage and prepare repair plans and estimates
• Communicate with insurance companies on your behalf, when you authorize us
• Operate and improve our website and advertising
• Meet legal, safety, and record-keeping obligations

We do not sell your personal information.

5. Who we share it with

• Insurance companies and claim parties — when needed to handle your property damage claim, with your authorization.
• Service providers — hosting, form processing, email delivery, and analytics vendors that process data on our behalf.
• Attorneys or other professionals — only if you ask us to connect you.
• Legal authorities — when required by law or to protect rights and safety.

6. Photos you upload

Damage photos are stored securely and used to document your claim and repair. Avoid uploading photos that show unrelated people, documents, or personal items you don't want shared with your insurer.

7. Data retention and security

We keep lead and claim information as long as needed to handle your request, complete repairs, and meet legal and warranty obligations. We use reasonable technical and organizational safeguards, but no method of transmission or storage is 100% secure.

8. Your choices

• Ask us what information we hold about you
• Ask us to correct or delete your information, subject to legal record-keeping requirements
• Opt out of marketing communications at any time by replying or emailing us

To exercise any of these, email info@aceorlandofl.com or call (321) 204-2271.

9. Children

This website is not directed at children under 13, and we do not knowingly collect their information.

10. Changes to this policy

We may update this policy from time to time. The "last updated" date above reflects the current version.

11. Contact

Privacy questions? Call (321) 204-2271, email info@aceorlandofl.com, or write to 1904 Monte Carlo Trl, Orlando, FL 32805.